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Products-Support

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Software — Support Subscriptions
We at DGI are committed to providing the best possible support to our customers.

Support Subscription CoBRA 4.4 Support Subscription
Annual software support that includes unlimited technical support, all version software upgrades, data updates and bug fixes. Available for $250.00 (1 year). Call toll free, 1.877.233.5789 to place orders. MORE »

Support Subscription CoBRA Pocket-PDA Support Subscription
Annual software support that includes unlimited technical support, all version software upgrades, data updates and bug fixes. Available for $200.00 (1 year). Call toll free, 1.877.233.5789 to place orders. MORE »



Support—Updates
Cobra 4.2

There are no updates available at this time.

 
Cobra 4.1

Updated CAMEO Converter July 2007 This patch will update the CAMEO converter so that it is compatiblewith CAMEO version 1.2.1. instructions. »

CoBRA 4.1 Hotfix August 2006— This patch will fix errors which occurred in CoBRA 4.1 when viewing certain forms.To update, follow these instructions. »

 
Cobra 4.0

CoBRA 4.0 Hotfix 26 April 2006—Corrects an error in the isolation distance data in the CoBRA ERG tool. To update, follow these instructions. »

CoBRA 4.0 was released October 25, 2005. Customers with current support will receive upgrade packages in the mail. All other customers are now eligible to upgrade. Call 877.233.5789 (toll free) or email Technical Support for more information on your upgrade.

CoBRA 4.0 Incident Report Viewer—used to view CoBRA Incident Reports by those who do not have the CoBRA software program.

 
Cobra 3.0

Chemical Biological Response Aide (CoBRA v3.0) CoBRA 3.0 Hotfix 26 April 2004—Corrects an error in the isolation distance data in the CoBRA ERG tool. To update, follow these instructions »

CoBRA 3.0 Hotfix 1—Corrects an error where some users are unable to view attachments to an Incident Report when using the Incident Report Viewer inside CoBRA 3.0 software. If you are not experiencing a problem viewing attachments to an Incident Report in the Incident Report Viewer within CoBRA, DO NOT download this hotfix. If you are not sure whether or not you are experiencing the problem, please call technical support, 877.233.5789. To update, follow these instructions arrow

CoBRA 3.01 patch—Provides necessary updates to CoBRA 3.0 software. (CoBRA 2.0 users, call toll free 1.877.233.5789 to purchase upgrade to CoBRA 3.0.) To update, download this patch, open the zipped folder, double click "CoBRAUpdater.exe," then click the "Update" button.

2.0 to 3.01 CoBRA Incident Report Converter—For current 3.01 users only to convert any CoBRA Incident Reports saved while using CoBRA v2.0. To convert, download this zip folder, then open and follow the instructions document

3.0 to 3.01 CoBRA Incident Report Converter—For current 3.01 users only to convert any CoBRA Incident Reports saved while using CoBRA v3.0. To convert, download this zip folder, then open and follow the instructions document CoBRA 3.0 Incident Report Viewer—Used to view CoBRA Incident Reports for those who do not have the CoBRA software program. CoBRA v3.0 User Guide Pocket CoBRA (Chemical Biological Response Aide) Pocket CoBRA 1.2 Hotfix 17 May 2006—Corrects an error in the isolation distance data in the CoBRA ERG tool. To update, follow these instructions. arrow

Pocket CoBRA 1.2, released 23 December 2005, is an upgrade for customers with versions of Pocket CoBRA shipped prior to October 2005 (customers with software or FieldScouts shipped on or after October 2005 already have this software). Updates include ERG2004 data and improvements to the speed of the IED tool. Customers with current support who might need the upgrade will receive upgrade packages in the mail. Customers without current support are now eligible to upgrade. Call 1.877.233.5789 (toll free) or email us for more information on your upgrade.

Patches—No patches are necessary at this time. If you have a bug to report, please email us or 1.877.233.5789.

Pocket CoBRA v1.1 User Guide If you have a bug to report, please email us or 1.877.233.5789 (toll free).

Price Reference
Please contact a Product Representative to determine the best package for you, 877.233.5789 (toll free).

Contracted Distributors of CoBRA Solutions
CoBRA products and services are available for purchase through contracted prime vendors. more »