CoBRA® (Chemical Biological Response Aide) Emergency Response Solutions

EMERGENCY RESPONSE SOLUTIONS

Support

For technical support, our hours of operation are 9:00 AM to 5:00 PM EST. Please call 877.233.5789 (toll free) or email cobrasupport@defensegp.com.

For emergency support after hours, please call 877.233.5789 (toll free) and select option 1 (Emergency) and leave a message. Support Personnel will be paged and will respond quickly to your message.

DGI's CoBRA^® team offers patches and new updates in compressed, downloadable files. Download this shareware zip utility to decompress the files.

CoBRA^® 4.2

CoBRA 4.2.1 ERG 2008 Update for Windows 2000 / XP— This self-extracting zip file will install all the ERG2008 database and file updates on a computer running CoBRA 4.2.1 on Windows 2000 or XP. Instructions

CoBRA 4.2.1 ERG 2008 Update for Windows Vista —This self-extracting zip file will install all the ERG2008 database and file updates on a computer running CoBRA 4.2.1 on Windows Vista. Instructions

CoBRA 4.2.1 Update – This update is available via CD from by calling our technical support number (1-877-233-5789). It is recommended if you experience problems with CoBRA’s IED tool when running as a user with limited rights. It also contains some minor updates including new Agent Identification data, as well as additional NIMS ICS position checklists and a radiation exposure estimation tool.

CoBRA^® 4.1

Updated CAMEO Converter July 2007 This patch will update the CAMEO converter so that it is compatible with CAMEO version 1.2.1. instructions.

CoBRA^® 4.1 Hotfix August 2006— This patch will fix errors which occurred in CoBRA 4.1 when viewing certain forms.To update, follow these instructions.

CoBRA^® 4.0

CoBRA^® 4.0 Hotfix 26 April 2006—Corrects an error in the isolation distance data in the CoBRA^® ERG tool. To update, follow these instructions.

CoBRA^® 4.0 was released October 25, 2005. Customers with current support will receive upgrade packages in the mail. All other customers are now eligible to upgrade. Call 877.233.5789 (toll free) or email cobrasupport@defensegp.com for more information on your upgrade.

CoBRA^® 4.0 Incident Report Viewer—used to view CoBRA^® Incident Reports by those who do not have the CoBRA^® software program.

CoBRA^® 3.0 Hotfix 26 April 2004—Corrects an error in the isolation distance data in the CoBRA^® ERG tool. To update, follow these instructions.

CoBRA^® 3.0 Hotfix 1—Corrects an error where some users are unable to view attachments to an Incident Report when using the Incident Report Viewer inside CoBRA^® 3.0 software. If you are not experiencing a problem viewing attachments to an Incident Report in the Incident Report Viewer within CoBRA^®, DO NOT download this hotfix. If you are not sure whether or not you are experiencing the problem, please call technical support, 877.233.5789. To update, follow these instructions.

CoBRA^® 3.01 patch—Provides necessary updates to CoBRA^® 3.0 software. (CoBRA 2.0 users, call toll free 1.877.233.5789 to purchase upgrade to CoBRA^® 3.0.) To update, download this patch, open the zipped folder, double click "CoBRAUpdater.exe," then click the "Update" button.

2.0 to 3.01 CoBRA^® Incident Report Converter—For current 3.01 users only to convert any CoBRA^® Incident Reports saved while using CoBRA^® v2.0. To convert, download this zip folder, then open and follow the instructions document

3.0 to 3.01 CoBRA^® Incident Report Converter—For current 3.01 users only to convert any CoBRA^® Incident Reports saved while using CoBRA^® v3.0. To convert, download this zip folder, then open and follow the instructions document

CoBRA^® 3.0 Incident Report Viewer—Used to view CoBRA^® Incident Reports for those who do not have the CoBRA^® software program.

CoBRA^® v3.0 User Guide

Pocket CoBRA^® 1.2 Hotfix 17 May 2006—Corrects an error in the isolation distance data in the CoBRA^® ERG tool. To update, follow these instructions.

Pocket CoBRA^® 1.2, released 23 December 2005, is an upgrade for customers with versions of Pocket CoBRA^® shipped prior to October 2005 (customers with software or FieldScouts shipped on or after October 2005 already have this software). Updates include ERG2004 data and improvements to the speed of the IED tool. Customers with current support who might need the upgrade will receive upgrade packages in the mail. Customers without current support are now eligible to upgrade. Call 1.877.233.5789 (toll free) or cobrasupport@defensegp.com for more information on your upgrade.

Patches—No patches are necessary at this time. If you have a bug to report, please contact us at cobra@defensegp.com or 1.877.233.5789.

Pocket CoBRA^® v1.1 User Guide

If you have a bug to report, please contact cobra@defensegp.com or 1.877.233.5789 (toll free).

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